Privacy Policy

Sure! Here’s the revised and reworded version of your policies with the name changed from London Beauty Clinic to AesClinicaLondon throughout, while maintaining a professional tone and improving clarity:


Cancellation & Rescheduling Policy

At AesClinicaLondon, we require at least 48 hours’ notice for appointment cancellations or rescheduling. Failure to provide adequate notice will result in the full deposit being charged. Clients who do not attend their scheduled appointment or cancel with less than 48 hours’ notice will be charged the full cost of the appointment, and no refunds will be issued.

We strongly recommend booking a free consultation with one of our GMC-registered doctors prior to undergoing any procedures.


Your Journey with AesClinicaLondon

We are committed to delivering an exceptional standard of care and ensuring your experience with us exceeds expectations.
To help us accommodate your preferences, we suggest scheduling or rescheduling your treatments as early as possible.

While we strive to ensure continuity in your care, we cannot guarantee treatment with the same specialist or availability for a specific time for each appointment.


Policy on Prepaid Sessions

AesClinicaLondon offers a range of treatment packages available for advance purchase. All sessions are valid for six (6) months from the date of purchase.

Session Expiry
Any unused sessions will expire after the six-month validity period. Clients are encouraged to plan their treatments within this timeframe to gain full benefit from their package.

Extension of Validity
In cases of extenuating circumstances (e.g. medical emergencies or illness), extensions may be considered on a case-by-case basis. Clients must contact our support team at least two weeks prior to expiration to request an extension.

Refunds
Please note that we do not offer refunds for any unused sessions. Clients should ensure their availability before purchasing a treatment package.


Before & After Campaigns

With your explicit consent, AesClinicaLondon may collect and use the following materials for educational and promotional purposes:

  • Photographs

  • Video recordings

  • Audio recordings

  • Written testimonials

If you agree to participate, a legal consent form must be signed to allow the use of this content for both current and future promotional activities.

By signing the release form, you grant AesClinicaLondon permission to use this material across various platforms including websites, printed publications, posters, newsletters, and digital media. We may also share the content with third parties or media outlets and may edit or collage the content as needed.

By agreeing, you waive any claims related to the use of the material, including rights to privacy, defamation, or financial compensation. You also waive all moral rights associated with the content.


Prepaid Treatment Packages

Treatment courses purchased in advance are discounted compared to individual session rates.
Pricing on our website reflects prepayment for complete treatment courses.

  • No price reduction will be applied if you choose not to treat a specific area included in the package.

  • Treatments for excluded areas will not be carried forward.

  • Advance booking and full payment are required for laser hair removal treatments.

  • A valid photo ID may be requested at your appointment.


Cosmetic Injections – Terms & Conditions

  • A deposit or credit card is required to secure a cosmetic injection booking.

  • Treatments must be booked in advance.

  • Suitability is subject to a medical consultation with one of our qualified injectors.

  • Pricing is based on the number of product units required and the product used.

  • Packages must be used within a single appointment and cannot be split.

  • If fewer units are needed, no partial refunds or price reductions will be given.

  • If more units are required, additional payment will apply.

  • The number of units administered is at the discretion of the prescribing practitioner.


Privacy Policy & GDPR Compliance

At AesClinicaLondon, your privacy is our priority. We collect and process your data to provide high-quality aesthetic and medical care, in compliance with GDPR and data protection laws.

We collect personal details such as medical history, contact information, and treatment records to support your care. Website usage data is also collected for service improvement and marketing (with consent).

Data Retention
We retain your medical records:

  • For 11 years after your last appointment, or

  • Until a child patient turns 25 years old, whichever is longer.

Data Security
Your data is securely stored in protected systems, with access restricted to authorized staff. Regular backups are performed to maintain data integrity.

Data Breach Notification
In the unlikely event of a data breach, affected clients will be notified, and the Information Commissioner’s Office (ICO) will be informed, if required.

Disclosure of Information
Your information may be shared with healthcare providers, insurers, or public authorities only when necessary and appropriate. Any other disclosure will require your explicit consent.

Third-Party Services & Advertising
We may engage trusted third-party services (e.g. payment processors, search engines) who may need limited access to your data. Online advertising services (e.g. Facebook, Google) may use anonymised information to deliver tailored promotions. Consent is required for marketing communications, and you may opt-out at any time.

Your Rights
You have the right to:

  • Access and update your personal data

  • Request deletion or restrict processing

  • Object to data use

  • Request data portability

  • File complaints with a supervisory authority

You can also withdraw consent or object to how we use your data by contacting us at:
📧 info@aesclinicalondon.co.uk

If you wish to access, correct, or delete your personal data, or have concerns regarding its use, please get in touch. Any updates to this policy will be reflected on our website.


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